If you are sending the item within the United States and the order is valued at $100 or more, we recommend you insure the shipment for the value of the merchandise and ship your return with a signature shipping service. 

If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may be unable to refund your purchase. Please give our customer care team a call with any questions, 800-270-4050.