Returns and Refunds

What is your cancellation policy?
Black Diamond Coatings allows cancellation of orders up to the point of processing the order. Once the product is shipped, our Return Policy would apply. If...
Thu, Nov 21, 2019 at 12:41 PM
What if my item is damaged or you sent the wrong item?
If we made a mistake, we apologize! If you received a damaged product, please let us know within 7 days of receipt so we can replace it for you at no charg...
Thu, Nov 21, 2019 at 12:46 PM
What is your return policy?
Black Diamond Coatings’ warrants its product to be free of defects when manufactured and shipped. Therefore, we cannot accept returns of chemicals to be res...
Wed, Dec 18, 2019 at 11:05 AM
How much will a return cost me?
Ordered the wrong product for your project? Give us a call and we will be happy to help you make the right decision!  On approved returns, a 20% restocking...
Wed, Dec 18, 2019 at 11:16 AM
How do I request a return?
To request a return authorization, call us at 800-270-4050. We will be happy to help you choose the best product for your project!  Please understand due ...
Wed, Dec 18, 2019 at 11:20 AM
Can I return an opened item?
If you have any question that you may have purchased the wrong product, please be sure to call our customer care representatives at 800-270-4050 before open...
Tue, Mar 10, 2020 at 8:21 AM
Should I use a return with a signature service?
If you are sending the item within the United States and the order is valued at $100 or more, we recommend you insure the shipment for the value of the merc...
Wed, Dec 18, 2019 at 11:35 AM
What is the return policy on sale items or items that coupons were applied to?
Unfortunately, only regular priced items may be refunded, sale items, including purchases where coupons are used, cannot be refunded. Give our customer car...
Tue, Mar 10, 2020 at 8:23 AM
How do I know you have processed my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the...
Tue, Mar 10, 2020 at 8:30 AM