General

How quickly will my order be processed?
Orders received by 12 pm Eastern Time are shipped the same day. If you have any concerns with your order process please contact our customer care team immed...
Thu, Dec 19, 2019 at 10:00 AM
What shipping carriers do you use?
For your convenience, we ship most orders via UPS, FedEx Ground, FedEx Home Delivery or USPS. Larger orders may ship via LTL carrier. If you have any questi...
Tue, Mar 10, 2020 at 8:32 AM
How much does shipping cost?
We offer free standard shipping in the contiguous United States. If you want to receive the order faster than 2-5 business days, you can upgrade the shippin...
Tue, Mar 10, 2020 at 8:32 AM
What countries can Black Diamond Coatings ship to?
Online purchases can be shipped to destinations within the contiguous United States. Please call our customer care team for shipping rates outside of the US...
Thu, Dec 19, 2019 at 10:53 AM
Can products be delivered to a different mailing address from the billing address?
Yes, the shipping address can be different from the billing address. For security reasons, Black Diamond Coatings may request to verify the address with th...
Thu, Dec 19, 2019 at 12:19 PM
Can I cancel the order once the order has been placed?
Once the order has been processed has been fulfilled for shipment, the order cannot be cancelled. If approved, we would then go through the refund process. ...
Tue, Mar 10, 2020 at 8:35 AM
Can I change my shipping address after my order has been placed?
Unfortunately, the shipping address cannot be changed after the order has been placed. If you have any concerns about an order that has already been placed,...
Thu, Dec 19, 2019 at 12:51 PM
How will I know that you received my order and when will the payment be deducted?
Your credit card will be charged when you place the order. After your order is process you will receive an order confirmation number on screen and also by e...
Thu, Dec 19, 2019 at 12:57 PM
Does Black Diamond Coatings ship to post office boxes?
Unfortunately, we cannot to ship to post office boxes at this time. If you have any questions, please call our customer care team, 800-270-4050.
Thu, Dec 19, 2019 at 1:02 PM